Collected Works Ebook FAQs and Troubleshooting

David_Kudler

Have a question concerning the Collected Works of Joseph Campbell Ebooks?

Here's the place to get the help you're looking for!

Ready to get the ebook? Click here to donate and download!

We will post the FAQs and answers here, but feel free to ask more questions below.

How do I read my ebook?
Collected Works Ebooks can be loaded onto and read on a huge variety of ereader hardware and software configurations--more than we could possibly provide informed advice for.

Here are some specific instructions that might be of use:
- Kindle
- iOS (iPad/iPhone/iPod Touch) on iBooks
If you have specific directions to share for loading files on your ereader, write them up in a response below, and I will link to them here.

Don't yet have an ereader? Here are some ereader applications for various computers, phones, tablets, etc.
What formats are you releasing the Collected Works ebooks in?
Currently, we are issuing them as ePub (aka iBooks) and .mobi (aka Kindle) files, which are readable by the vast majority of e-readers and e-reader applications. If you are having problems loading your ebook onto your ereader, or if you would like to request that we issue the books in another format, ask below.
When you go to donate on our site and want to request an ebook, be sure to click on the format that you want before clicking the "Add to Cart" button.
Where can I buy Collected Works ebooks?
Initially, all ebooks that we issue will be available exclusively through our onsite contributions download page. Once our associates have had a chance to receive the book as our thank you for a donation, we will allow sales through retail outlets, such as Apple's iBookstore and Amazon's Kindle Store.
Where is the download link, now that I've donated?
1. Go to http://www.jcf.org/new/contribute
2. Click on the link at the top of the page that reads Log In
3. Once you've entered your username and password, click on the link that reads My Account
4. Once you're there, you'll see your order; click on the view button, and you'll go the the invoice/download screen. There should be a button next to the file that reads (surprisingly) Download. Click it. Your download should start immediately.
I requested the ePub version when I needed the .mobi/Kindle (or vice-versa)! What should I do?
Email us at downloads@jcf.org. Include the word VERSION in the subject line. We'll get you set up.
Why are there weird squiggles, boxes and/or question marks in the text of my ebook?
The text of the Collected Works ebook editions was set using Unicode fonts. Any Unicode font should display the proper characters, including characters that include unusual diacritical marks, such as Ś or Ƈ. (If you do not see the two preceding characters, your web browser is using a non-Unicode font)
See if you can set your e-reader application's default setting to a Unicode-compliant font, such as Times, Palatino or Helvetica. Some e-readers also have a preference setting for whether to display Unicode or non-standard characters; turn this on. Finally, some e-readers (i.e., Adobe Digital Editions) do not support Unicode. While you can read your Collected Works ebook without Unicode support, you might consider using a different application.
I've had problems checking out/adding an ebook to my cart/downloading. Help!
The software we're using to handle donations and provide premiums has performed brilliantly in the huge majority of cases--but there are times when even the Old Testament deity on our desktops falls short. If you're having trouble ordering, checking out or downloading, try using a different browser. In particular, our users seem to have had the best results with Safari and Firefox.
If your problem persists, please contact us immediately at downloads@jcf.org. In your email, please put DOWNLOADS in the subject line, and include as much information as you can: the time and date when you tried to order, your account name/email address, the browser software that you're using, the operating system of your device--even your IP address (if you know it). The more information we have, the better we'll be able to assist you--and to make sure that your path through the dark forest isn't followed by others.

_________________
David Kudler<br>Publications<br>Joseph Campbell Foundation<br>publications at jcf dot org

Ercan2121 · Posted: Mon Apr 18, 2011 8:35 pm Post subject:

David, sorry for this awkward question
but now I'm on Android (and have to be)
and this is like learning anew how to
fill forms and so on, on a touchscreen.
I downloded the preview with no problem
and liked Campbell's new biography.
Then I wanted to download the whole
book, filled the payment form and
received a confirmation mail as well.
However, I didn't receive any link and
no download button appeared.
So, I'm waiting Smile

(By the way, I think that Village Market
is a great idea)

David_Kudler · Posted: Mon Apr 18, 2011 9:12 pm Post subject:

claireschrader · Associate Joined: 11 Apr 2011 Posts: 9 Location: London

Hello David again
I woudl love to purchase this - but the epub requires the purchase of quite expensive software if you don't have one of the fancy kindles and itabs. I am about to buy a new computer so don't want to purchase something that I can't transfer to another computer or doesn't work on it. Is it possible to release as a pdf version - which would be far less hassle for most people downloading this ebook.

warmest wishes

Claire

_________________
Claire Schrader
founder of myth-a-drama, inspired by Joseph Campbell's work www.makingmoves.net
editor Ritual Theatre: Theatre of Healing (to be published Nov 2011)

Christian McLaughlin · Associate Joined: 03 Apr 2011 Posts: 1 Location: england

Dear friends at JCF,

I've managed to get the preview into my iTunes and onto my phone, but the site does not respond when I try and add the full book to my cart and pay the donation.

Any help appreciated,

All best,

Christian

RobinVanAuken · Posted: Wed Apr 20, 2011 12:57 pm Post subject:

anapol · Posted: Wed Apr 20, 2011 1:15 pm Post subject:

I would like to download Myths To Live By with my Motorola Zoom. However it will not through the Kindle App. Any suggestions.

Thank You.
Alan Anapolsky

_________________
Anapol

gailgreenhhi · Associate Joined: 30 Dec 2010 Posts: 3

I have downloaded the preview to iTunes and it will not open. Please give me more instructions. I would really like to download the whole book.

Thank you,
Gail Green

Clemsy · Posted: Wed Apr 20, 2011 2:17 pm Post subject:

Hello everyone and thanks for your questions and concerns. David checks in here regularly and will address these issues as soon as he can, but I emailed him anyway.

Thanks for your patience as we work at getting this new medium running smoothly.

Clemsy
Forum Moderator

_________________
Give me stories before I go mad! ~Andreas

tdy · Associate Joined: 06 May 2007 Posts: 1

hello - I am trying to make a contribution and receive the download of "Myths to live by", but there is a technical problem. When I click on the "Add this to my cart" button, nothing happens.

I have no problem in downloading the preview, or in adding other items to my cart.

there is the page with the problem button:

http://www.jcf.org/new/contribute/index.php?main_page=document_product_info&cPath=76&products_id=215

thank you, Thomas

David_Kudler · Posted: Wed Apr 20, 2011 3:58 pm Post subject: Great questions!

Dear eBook pioneers,

Thank you so much for helping us make our new digital downloads better! We tested the files and the donation/download system extensively before we opened this program to the public, but obviously it's impossible to simulate all of the real-world possibilities. We appreciate both your interest and your patience.

RobinVanAuken · Posted: Wed Apr 20, 2011 4:09 pm Post subject:

Thanks for the prompt attention. The active link on my new invoice has worked. My book has downloaded. I appreciate all the work you've done to make the digital download work smoothly.

_________________
Best wishes,
Robin Van Auken
www.RobinVanAuken.com
RobinVanAuken@gmail.com

Ercan2121 · Posted: Wed Apr 20, 2011 7:52 pm Post subject:

David,

Never have been a problematic customer
in my life but still my detailed invoice
is missing that crucial 'download' button Smile

Ercan

gailgreenhhi · Associate Joined: 30 Dec 2010 Posts: 3

I have installed epub add on for Firefox and installed mobipocket reader and still cannot open the download. Mobipocket error: no ebook found.

Thank you,
Gail Green

David_Kudler · Posted: Wed Apr 20, 2011 9:35 pm Post subject: